ACMVET508
Support veterinary practice communication and professional development


Application

This unit of competency describes the skills and knowledge required to communicate at an advanced clinical level with veterinarians, other allied health professionals, practice staff and clients as well as contributing to the knowledge base and professional development of the veterinary practice.

This unit applies to veterinary nurses with extensive vocational expertise who are responsible for managing practice communications and staff development and support for veterinarians in general practice. The unit applies to veterinary nurses who work in a veterinary practice under the supervision of a registered veterinarian, in senior supervisory role.

Legislative and regulatory requirements apply to veterinary nurses but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.


Elements and Performance Criteria

Elements

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Facilitate admission and discharge referral patients

1.1 Explain admission and discharge procedures to the relevant parties and complete procedures for referral patients

1.2 Document patient case history, diagnostics and treatments information and relay information to stakeholders

1.3 Comply with practice policies on information security and privacy requirements

1.4 Explain specific nursing requirements to stakeholders and make follow-up appointments as per veterinary instructions

1.5 Forward details of patient’s treatment and after care to the referring veterinarian

2. Interact with other veterinary health care professionals

2.1 Identify the range of veterinary health care professionals and services available for veterinary practice needs

2.2 Align veterinary health care professionals and support services to specific veterinary case needs

2.3 Use effective communication strategies and appropriate veterinary terminology when liaising with consulting veterinary health care professionals

3. Communicate with clients about veterinary processes

3.1 Explain veterinary terminology to clients to ensure they understand relevant treatments

3.2 Use effective communication strategies to verify and clarify instructions from veterinarians or other health care professionals

3.3 Interpret abbreviations used in workplace specific contexts and use them in recording information

4. Seek out and apply veterinary nursing information

4.1 Critically evaluate collected data using a variety of methods and sources relevant to the clinical setting

4.2 Improve existing workplace practices and procedures using knowledge of the historical, theoretical and philosophical aspects of the field of practice

4.3 Evaluate new treatments, protocols and procedures within the scope of work role and report them to supervisor

4.4 Evaluate research strategies and methodologies for relevance, reliability and quality of evidence

4.5 Critically evaluate specific research information

5. Contribute to professional development

5.1 Establish links with veterinary nurses and other relevant allied healthcare professionals

5.2 Identify and use personal professional development opportunities to plan skills and knowledge enhancement for self and others

5.3 Monitor changes in veterinary nursing procedures and techniques and report findings to others

5.4 Present case study and literature review to others in a public or peer setting

5.5 Transfer skills and knowledge to new contexts

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill

Description

Reading

Proofread texts to ensure clarity of meaning, accuracy of grammar and terminology

Read and interpret a variety of research texts

Writing

Prepare general information, reports and papers to meet the needs of the target audience

Interacting with others

Play a lead role in situations requiring effective collaboration, demonstrating effective veterinary skills

Get the work done

Address irregularities and contingencies in the context of the work role


Sectors

Veterinary Nursing (VET)